Warranty and Returns
Our warranty statement is a simple one. We offer a 3 month (breaking in period) from date of purchase warranty on all our products for defective workmanship or materials to the original owner. As a hammock is similar to a clothing item in that it can wear, can be torn or damaged during use, we only offer a warranty on breakages and workmanship which is accompanied by fair use.
Simply contact us at firstname.lastname@example.org and organize to have your products sent back to us and should we find the product to be damaged or problematic due to the above reasons we will either replace it or part thereof. We will then ship your hammock back to you free of charge.
We strive to deliver quality products to our customers. Whilst we make use of only the best materials, the best suppliers and have a very strict internal quality control system, we believe in a no-nonsense response when it comes to products that have for whatever reason not lived up to the intend use of the product.
Please therefore inspect your product regularly as part of your safety checks to ensure it is in good condition and working order. Contact us immediately should you pick up a problem or defect or if you wish to return your product for defective workmanship or materials. Ensure that you stop using the product immediately for safety reasons. Once we have received the product back we will evaluate it and determine if the damage or problem is due to workmanship or material defect and if so will replace the product or part thereof. Damage or wear caused by use and abuse will not fall under our replacement or repair policy. We do however offer replacement parts should you require such.
Whilst we have a very stringent quality control system and only make use of the best suppliers we may from time to time get requests for returns due to postal damage or other conditions outside of our control or knowledge. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange so please contact us immediately should you pick up a problem with your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Hammocks that have been setup and used cannot be returned. It must be in the original packaging and show no signs of having been setup.
To complete your return, we require a receipt or proof of purchase and you must be the original purchaser in order to tie up with our ordering archive system.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are defective or damaged upon receipt or if they fall within our warranty conditions during normal use. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org including detailed information and photos. Once reviewed we will get into contact with you and if necessary we will organize for a collection. Once the items has been inspected we will make contact with you. Should the item be defective, we will replace your product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All return shipping will be at your cost, but we will pay for the replacement product's back out to you should we find the product to fall within our warranty terms and conditions. Please email us at email@example.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.